Shipping Policies

Most Items will ship within 2 to 15 business days. Holiday seasons, large orders, custom items, special orders and out of stock items may take longer.  Cuckoo Clocks, Wall Clocks, and Mantel Clocks are shipped UPS.  When you have added a clock to your shopping cart, and are ready to check out, the shipping cost will be displayed during check out before you complete the process.
   The Grandfather Clocks, however, are shipped by Homedirect  Home Delivery.  Choices, and costs are as follows:
1)  Silver Service - Delivery to the room of your choice, 2man, 2 flights of stairs(25 steps).
    Up to 221 lbs - Cost is $190.00
   222 to 400 lbs - Cost is $213.00
2)Gold Service - Is Silver Service + taking unit out of carton, setting it up, and removal of packing materials.
    Up to 221 lbs - Cost is $208.00
   222 to 400 lbs - Cost is $236.00
On either service, must allow 2 - 3 weeks delivery time.

** The above charges do not include Ferry Charges to remote island locations, time stops, redelivery or attempt charges, storage charges.

If you would like expedited shipping, please contact us for a shipping quote.  Should you wish to purchase both a Grandfather Clock, and a clock from one of the other categories, you will have to make two seperate purchases, because of the different shipping choice for those categories.

Return Policy

You may return any clock you are dissatisfied with within 30 days of purchase, for a full refund, minus shipping.  We would prefer that you come visit us again as a happy customer, knowing that if you're not satisfied with whatever you purchase from us, that you can return it and get your money back. Please contact us for information on returning a product prior to doing so.

Backorder Policy

Our purchasing department is second to none in the industry.  Our systems control back orders and keep them to a minimum for your convenience. Customer satisfaction is our primary goal.  If an item you purchased is backordered, we will contact you with further instructions.

Damaged Goods Policy

Please contact the package carrier (UPS, FedEx, or USPS) and file a claim using the package tracking number. All claims must be filed with the carrier.

We can be reached via e-mail at: support@igocuckooforclocks.com

Privacy Statement

For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect the e-mail address of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations.

The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for individual consumer and used by us to contact consumers for marketing purposes.

If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail, calling or writing, and telling us that you do not want to receive e-mail from our company.

Terms of Use Statement

You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.