What methods of payment do you accept?

We accept most major credit cards including Visa & Mastercard.

What is your Shipping Policy?

Most Items will ship within 2 to 15 business days. Holiday seasons, large orders, custom items, special orders and out of stock items may take longer.  We ship by UPS.  When you have added a clock to your shopping cart, and are ready to check out, the shipping cost will be displayed during check out before you complete the process.

The Grandfather Clocks, however, are shipped by Homedirect  Home Delivery.  Choices, and costs are as follows:

1)  Silver Service - Delivery to the room of your choice, 2man, 2 flights of stairs(25 steps).
    Up to 221 lbs - Cost is $190.00
   222 to 400 lbs - Cost is $213.00
2)Gold Service - Is Silver Service + taking unit out of carton, setting it up, and removal of packing materials.
    Up to 221 lbs - Cost is $208.00
   222 to 400 lbs - Cost is $236.00
On either service, must allow 2 - 3 weeks delivery time.

** The above charges do not include Ferry Charges to remote island locations, time stops, redelivery or attempt charges, storage charges.

If you would like expedited shipping, please contact us for a shipping quote.

What do I do if I have problems with my order?

If you have problems with your order please contact us first thing. Then we can help you get your questions and concerns resolved quickly.

Is your site secure?

Yes. Our site is hosted on secure servers and the checkout process is encrypted for your protection.

What if I'm looking for an item that you don't currently carry?

Due to our ever expanding product line an item we carry may not yet be featured. If you can't find the item you are looking for please contact us with the product name and description and we will do what we can to help.

How can I get in touch with you if I have a question?

Please see the Contact Us page for information to get in touch with us.